Last Updated: September 29, 2023
Commio supports A2P (Application to Person) text messaging. It's subject to messaging surcharges, brand and campaign registration fees, and other fees as listed below. For new commercial A2P 10DLC (long) and short code plus toll-free and international SMS/MMS services, the surcharges are based on the recipient carrier network. This surcharge fee is on a per message basis, and differs between recipient carrier networks. This fee is equal to the fee that customers pay for the termination of messages to the destination network today. Commio passes this fee through to our customers at no markup.
To ensure transparency, this fee will appear as a separate line item on your invoice. We will not implement and subsequently pass this fee on unless the fee is passed to us on a carrier-by-carrier network basis. This implementation will ensure the highest rates of completion percentage of our messaging platform. Surcharges, both the fee and the effective dates, are being communicated on a carrier-by-carrier network basis.
Any update or change to the fees will be proactively announced to all Commio partners via our Technical Updates email list and all who have an active SMS/MMS account or SMS/MMS enabled numbers (DIDs) with us. For questions, open a support ticket via [email protected] and our messaging experts will respond as soon as possible.
Campaign Registry Manual Review
Commio’s primary upstream DCA (Direct Connect Aggregator) requires a manual review of all campaigns submitted through The Campaign Registry (TCR) for approval. This may cause new campaign starts to be delayed. You should build as much advance time as possible into your campaigns while we determine the length of any delays going forward. Our Direct Connect Aggregator charges $15 to vet each campaign, including each resubmission of a previously rejected campaign. If the carrier is required to do additional campaign vetting, a services engagement and associated fees may be required. You will be notified if this applies to your campaign(s).
Campaign Service Activation Fees: Sole Proprietor
Commio’s primary upstream DCA (Direct Connect Aggregator) is no longer approving 10DLC Sole Proprietor campaigns. They reserve the right to reevaluate Sole Proprietor campaigns in the future, which could result in the suspension of previously submitted Sole Proprietor campaigns.
Escalated Spam Review
Customers using 10DLC messaging services will be subject to increased fees and charges if their campaigns are subject to Escalated Spam Review by our direct carrier aggregator (DCA). The new fees, effective 9/29/23, can be avoided if you and any subaccounts following brand and campaign registration and content guidelines to avoid spam complaints; increase platform/service cybersecurity to prevent data breaches and hacker logins leading to the transmission of spam content; closely monitor opt-out rates and spam complaints and proactively pausing or deactivating suspicious campaigns in real time. The two DCA fees are as follows:
1. $500 Charge Per 10DLC Campaign Impacted by Escalated Spam Review
If one or more carriers request this review and it is discovered that our customer "has taken no action to deactivate the 10DLC campaign or associated brand prior to the review" this charge will apply. If our customer deactivates the campaign prior to the review, and this is reflected in The Campaign Registry (TCR) and verified by our DCA, the $500 charge will not apply.
2. $1,000 Incremental Surcharge Per Brand for Suspended or Deactivated Campaigns
If a brand has more than five (5) 10DLC campaigns suspended or deactivated due to an Escalated Spam review, the customer will be liable for an overage rate of $1,000 for each additional campaign that exceeds the included five (5) 10DLC campaigns per brand. These charges are in U.S. dollars and subject to change upon notice from Commio. Charges do not include applicable taxes or duties, which are the sole responsibility of our customer.
10DLC Long Code Messaging Program Evasion
The $1,000 pass-through fee (per incident) applies if a program is found to use evasion techniques like snowshoeing, unauthorized number replacement, and dynamic routing.
T-Mobile NNID Registration
A $2,000 pass-through fee is charged where a customer requires creation and use of an NNID separate from our upstream provider's default NNID. To be used for new 10 DLC programs.
T-Mobile Text Enablement
A $10,000 pass-through fee applies if T-Mobile receives a complaint where you or your message sender text-enables a 10-digit NANP telephone number and sends messages prior to verification of message sender ownership and/or letter of authorization.
T-Mobile Content Violation
T-Mobile may charge a $10,000 fee for each unique instance of the third or any subsequent notification of a content violation involving the same content provider. Content violation is defined as sending messages in violation of the rules in the Code of Conduct, and are usually SHAFT violations (Sex, Hate, Alcohol, Firearms, Tobacco) but would also include spam or phishing, or messaging that meets the threshold of a Severity 0 violation per the CTIA Short Code Monitoring Handbook.
T-Mobile Number Pool Configuration Fee
A one-time pass-through fee of $2,000 will be charged by T-Mobile for each number pool (more than 49 numbers per campaign) provisioned during the implementation process. Up to 10 Campaign ID's can be submitted at a time for a total T-Mobile charge of $20,000. The fee is charged per T-Mobile Campaign ID or Sub-ID. There are no support costs or additional costs payable to The Campaign Registry (TCR) but there are additional messaging costs associated with running 10DLC campaigns.
T-Mobile Inactive 10 DLC Campaigns
T-Mobile requires deactivation of all 10 DLC campaigns and associated long codes that do not support active message traffic during a rolling 60-day period. At least one long code must be associated with each campaign and support active message traffic during that period. On December 1st, 2022, T-Mobile unilaterally deactivated unused 10 DLC campaigns without any associated long codes. If you are planning to use the campaign in the future, you must re-provision it. It is the responsibility of the customer who provisioned the 10-digit long code campaign and associated long code(s) to identify and de-provision the campaign and associated long code(s), once they are no longer in use.
T-Mobile Non-Use Fees
T-Mobile is initiating a recurring pass-through fee of $250 for any unused campaign, where at least one short code or long code associated with such campaign does not support active message traffic over a rolling sixty (60)-day period. Campaigns without at least one associated long code and no active message traffic since December 1st, 2022, are eligible for the fee, and on a rolling basis thereafter.
Please speak with your account manager for more information about these fees. For technical questions or troubleshooting, please contact [email protected] and a member of our support team will get back to you.
Commio supports A2P (Application to Person) text messaging. It's subject to messaging surcharges, brand and campaign registration fees, and other fees as listed below. For new commercial A2P 10DLC (long) and short code plus toll-free and international SMS/MMS services, the surcharges are based on the recipient carrier network. This surcharge fee is on a per message basis, and differs between recipient carrier networks. This fee is equal to the fee that customers pay for the termination of messages to the destination network today. Commio passes this fee through to our customers at no markup.
To ensure transparency, this fee will appear as a separate line item on your invoice. We will not implement and subsequently pass this fee on unless the fee is passed to us on a carrier-by-carrier network basis. This implementation will ensure the highest rates of completion percentage of our messaging platform. Surcharges, both the fee and the effective dates, are being communicated on a carrier-by-carrier network basis.
Any update or change to the fees will be proactively announced to all Commio partners via our Technical Updates email list and all who have an active SMS/MMS account or SMS/MMS enabled numbers (DIDs) with us. For questions, open a support ticket via [email protected] and our messaging experts will respond as soon as possible.
.01 Monthly Recurring Cost (MRC) |
Applied for each registered brand. $4 One Time Per Submission |
$10 Monthly Fee Per Campaign With Exception of Low Volume Mixed $1.50 Monthly Fee Per Campaign |
Varies See below. |
$15 One-Time Charge Per Campaign |
Standard & Enhanced $40 & $95 One-Time Charge |
| Low Volume UCaaS | $1.50 monthly |
| Charity | $3 monthly |
| Emergency | $5 monthly |
| Sole Proprietor | $2 monthly |
| Agents & Franchises | $30 monthly |
| All Other Campaigns | $10 monthly |
Commio’s primary upstream DCA (Direct Connect Aggregator) requires a manual review of all campaigns submitted through The Campaign Registry (TCR) for approval. This may cause new campaign starts to be delayed. You should build as much advance time as possible into your campaigns while we determine the length of any delays going forward. Our Direct Connect Aggregator charges $15 to vet each campaign, including each resubmission of a previously rejected campaign. If the carrier is required to do additional campaign vetting, a services engagement and associated fees may be required. You will be notified if this applies to your campaign(s).
Campaign Service Activation Fees: Sole Proprietor
Commio’s primary upstream DCA (Direct Connect Aggregator) is no longer approving 10DLC Sole Proprietor campaigns. They reserve the right to reevaluate Sole Proprietor campaigns in the future, which could result in the suspension of previously submitted Sole Proprietor campaigns.
Escalated Spam Review
Customers using 10DLC messaging services will be subject to increased fees and charges if their campaigns are subject to Escalated Spam Review by our direct carrier aggregator (DCA). The new fees, effective 9/29/23, can be avoided if you and any subaccounts following brand and campaign registration and content guidelines to avoid spam complaints; increase platform/service cybersecurity to prevent data breaches and hacker logins leading to the transmission of spam content; closely monitor opt-out rates and spam complaints and proactively pausing or deactivating suspicious campaigns in real time. The two DCA fees are as follows:
1. $500 Charge Per 10DLC Campaign Impacted by Escalated Spam Review
If one or more carriers request this review and it is discovered that our customer "has taken no action to deactivate the 10DLC campaign or associated brand prior to the review" this charge will apply. If our customer deactivates the campaign prior to the review, and this is reflected in The Campaign Registry (TCR) and verified by our DCA, the $500 charge will not apply.
2. $1,000 Incremental Surcharge Per Brand for Suspended or Deactivated Campaigns
If a brand has more than five (5) 10DLC campaigns suspended or deactivated due to an Escalated Spam review, the customer will be liable for an overage rate of $1,000 for each additional campaign that exceeds the included five (5) 10DLC campaigns per brand. These charges are in U.S. dollars and subject to change upon notice from Commio. Charges do not include applicable taxes or duties, which are the sole responsibility of our customer.
10DLC Long Code Messaging Program Evasion
The $1,000 pass-through fee (per incident) applies if a program is found to use evasion techniques like snowshoeing, unauthorized number replacement, and dynamic routing.
T-Mobile NNID Registration
A $2,000 pass-through fee is charged where a customer requires creation and use of an NNID separate from our upstream provider's default NNID. To be used for new 10 DLC programs.
T-Mobile Text Enablement
A $10,000 pass-through fee applies if T-Mobile receives a complaint where you or your message sender text-enables a 10-digit NANP telephone number and sends messages prior to verification of message sender ownership and/or letter of authorization.
T-Mobile Content Violation
T-Mobile may charge a $10,000 fee for each unique instance of the third or any subsequent notification of a content violation involving the same content provider. Content violation is defined as sending messages in violation of the rules in the Code of Conduct, and are usually SHAFT violations (Sex, Hate, Alcohol, Firearms, Tobacco) but would also include spam or phishing, or messaging that meets the threshold of a Severity 0 violation per the CTIA Short Code Monitoring Handbook.
T-Mobile Number Pool Configuration Fee
A one-time pass-through fee of $2,000 will be charged by T-Mobile for each number pool (more than 49 numbers per campaign) provisioned during the implementation process. Up to 10 Campaign ID's can be submitted at a time for a total T-Mobile charge of $20,000. The fee is charged per T-Mobile Campaign ID or Sub-ID. There are no support costs or additional costs payable to The Campaign Registry (TCR) but there are additional messaging costs associated with running 10DLC campaigns.
T-Mobile Inactive 10 DLC Campaigns
T-Mobile requires deactivation of all 10 DLC campaigns and associated long codes that do not support active message traffic during a rolling 60-day period. At least one long code must be associated with each campaign and support active message traffic during that period. On December 1st, 2022, T-Mobile unilaterally deactivated unused 10 DLC campaigns without any associated long codes. If you are planning to use the campaign in the future, you must re-provision it. It is the responsibility of the customer who provisioned the 10-digit long code campaign and associated long code(s) to identify and de-provision the campaign and associated long code(s), once they are no longer in use.
T-Mobile Non-Use Fees
T-Mobile is initiating a recurring pass-through fee of $250 for any unused campaign, where at least one short code or long code associated with such campaign does not support active message traffic over a rolling sixty (60)-day period. Campaigns without at least one associated long code and no active message traffic since December 1st, 2022, are eligible for the fee, and on a rolling basis thereafter.
Please speak with your account manager for more information about these fees. For technical questions or troubleshooting, please contact [email protected] and a member of our support team will get back to you.
| Messages Received | Messages Sent | Messages Received | Messages Sent | |
| US Cellular | N/A | 0.00500 | N/A | 0.01000 |
| Verizon (Visible) |
N/A | 0.00305 Registered 0.01005 Unregistered |
N/A | 0.00520 Registered 0.00520 Unregistered |
| AT&T (Cricket, Cingular) |
N/A | 0.00200 Registered 0.00300 10/1/23 Registered 0.01000 Unregistered |
N/A | 0.00350 Registered 0.00500 10/1/23 Registered 0.0150 Unregistered |
| T-Mobile (Sprint, MetroPCS) |
0.00300 Registered Unregistered 0.00600 0.00700 10/1/23 0.00800 12/1/23 |
0.00300 Registered Unregistered 0.00600 0.00700 10/1/23 0.00800 12/1/23 |
0.01 Registered Unregistered 0.01500 0.01600 10/1/23 0.01700 12/1/23 |
0.01 Registered Unregistered 0.01500 0.01600 10/1/23 0.01700 12/1/23 |
| All Other Carriers | N/A | 0.00250 | N/A | 0.01000 |
| Messages Received | Messages Sent | Messages Received | Messages Sent | |
| US Cellular | 0.00250 | 0.00250 | 0.00500 | 0.00500 |
| Verizon (Visible) |
N/A | 0.00300 | N/A | 0.00500 |
| AT&T (Cricket, Cingular) |
N/A | 0.00250 0.00300 10/1/23 |
N/A | 0.00300 0.00500 11/1/23 |
| T-Mobile (Sprint, MetroPCS) |
0.00300 | 0.00300 | 0.01000 | 0.01000 |
| Messages Received | Messages Sent | Messages Received | Messages Sent | |
| US Cellular | N/A | 0.00350 | N/A | 0.01000 |
| Verizon (Visible) |
N/A | 0.00300 | N/A | 0.00500 |
| AT&T (Cricket, Cingular) |
N/A | 0.00250 0.00300 10/1/23 |
N/A | 0.00300 0.00500 10/1/23 |
| T-Mobile (Sprint, MetroPCS) |
0.00250 | 0.00250 | 0.01000 | 0.01000 |
| All Other Carriers | 0.00250 | 0.00350 | 0.00500 | 0.00500 |
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